Frequently Asked Questions
Leasing Questions
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Our apartment homes are priced individually based on the amenities and features.
Application fees are $75 per person 18 and older occupying the townhome. You may pay these online by credit card, or in our office with money order or cashier’s check. All application fees are nonrefundable.
Start your application online. You may also apply in the office.
There is a flat monthly utility fee for gas/water/sewer/trash. Residents are responsible for electric bill. These are sub-metered and the bill that arrives to you are your actual usage.
The security deposit will vary. Please contact the office for up to date information.
Rent is always due on or before the first of the month and a $30 late fee is assessed on the 6th of every month (even Sundays and holidays).
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
Up to 2 pets, cats or dogs, are allowed. Our full pet policy can be viewed on our Pet Policy page.
Resident Questions
Yes, if the lease buy-out fee has been paid. A 30-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in they will need to fill out an application to be added to your lease agreement.
We require a 30-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 30 days prior to the lease expiring to provide your written notice.
Yes, there are cable companies that service this area. You can ask our leasing office for more deals from our local Comcast representative!
Grills are not permitted within the community.
If you are locked out during business hours, you can come to the office to be let back in your townhome or garage. Please do not call emergency maintenance. You must call a locksmith if you are locked out after normal business hours.
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
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Testimonials
I lived here 5 years before I moved to Florida I loved my stay here.
- Google User
They
- Anonymous
5 Star Rating!
- Anonymous
The office staff were very helpful and knowledgeable and continue to be .
- Anonymous
4 Star Rating! Nice staff and nice neighbors and quiet.
- Anonymous
My experience was AWESOME! Approval process was quick and I was able to get an expedited move in date. Dominique was very responsive and helpful to make the move-in process seamless!
- Google Review
5 Star Review - I’ve been living little over a year it’s very family friendly, clean community and fast maintenance kind staff and always community events at office to engage residents.
- Google Review
5 Star Review - Renewed my lease recently and i must say the team at gateway townhomes are very nice,thoughtful,very knowledgeable and go the extra mile for their residents to make sure every issue is resolved and your home needs are always met with a great maintenance team and property management team thank you so much gateway townhomes
- Google Review
5 Star Review: I love Gigi and Kathy! Gigi is a wonderful spirit and pleasant to be around. Kathy does great activities for the kids and is very engaging!
- Google Review
5 Star Review: As far as maintenance the new crew has been over the top. Ivory has been fantastic and does his job honestly and gives nothing but his 100% to the entire complex.
- Google Review
5 Star Review: I would just like to give a hugeee shoutout to the New Maintenance Staff. The Supervisor Ivory and his team are Awesome at what they do. I can really tell that they care about what they do and the tenants needs. They are very professional, work hard, and are about getting the job done right
- Google Review